CUSTOMER REVIEWS
At Elk Grove Buick GMC , we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, GMC reviews to see what our customers are saying about us.
478 Reviews Found
Confirmed Service Customer
Lex the service writer was fantastic and very professional
Steven C.
GALT
Business Response
Steven, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
It is the best place to buy cars, they have the best prices, the attention they give you is the best and they always look for ways to help you. especially ask for Nabil and he will help you in the best ,way to find the right car for you ,his customer service is oustandeing and treat you like a family .
Richard M.
STOCKTON
Business Response
Richard, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
All matters concerning my car and my experience while at the dealership were handled very professionally. I particularly appreciate Lex Azpeitia and her attention to detail. I very much like having someone like her to be my main contact.
Levi C.
ELK GROVE
Business Response
Levi, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
It is the best place to buy cars, they have the best prices, the attention they give you is the best and they always look for ways to help you. especially ask for Nabil and he will help you in the best ,way to find the right car for you ,his customer service is oustandeing and treat you like a family .
Richard M.
STOCKTON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I brought my 2022 GMC Sierra Denali in to have the batteries check and an oil change. I was told it would take a long time to drain the batteries to check them properly and recharge them. Service was completed in under an hour which I thought was strange, as I was told it would take at least 1.5 hrs just for the batteries. I was told the batteries were both at 80% and they charged them both. I don���t think the batteries were completely drained and was told when I���m on vacation for a week to have some start the truck and let it run for a bit. I don���t feel that a new truck should have to be started during just sitting for a week. I���m not sure the service was completed appropriately.
Melissa B.
GALT
Business Response
Melissa, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (916) 691-8151 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
My overall experience was very positive. My service advisor Nex was outstanding. She kept me informed throughout the day in regards to the status of my vehicle. I���ve told several people in the last 48 hours of what a great experience I had. High probability I will buy my next vehicle from your dealership. Keep up the good work and let Nex know she was awesome
Pablo G.
ELK GROVE
Business Response
Pablo, we're happy you found our staff to be so supportive during your experience here at Elk Grove Buick GMC. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
RJ is the one who I trust. I just need to leave the key to him and wait. He did the best.
Chaoqiang L.
ELK GROVE
Business Response
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
It was absolutely an exceptional experience coming all the way from Idaho to purchase our 2025 Buick Enclave . From the moment I made contact with Nabil (one of their most senior salesman), he made everything very, very easy. It could have been an intimidating venture, but Nabil was on top of everything, ensuring all our questions were answered and that the vehicle would be 100% ready upon our arrival. Nabil was even more than willing to come get us from the Airport We really felt we got the red carpet service the whole time. I particularly appreciated how responsive and thorough Nabil was to my texts It's not every day we'd travel as far as we did for a vehicle, but we're glad we did - nice job, everyone!
Pamela G.
KUNA
Business Response
Pamela, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The problem was handled quickly and the customer service was excellent.
Randy R.
ELK GROVE
Business Response
Randy, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Kellee, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Easy to schedule, did what was needed. Finished when expected.
Robert B.
ELK GROVE
Business Response
Robert, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Megan, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Renee, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Experience at Elk Grove GMC was very inviting and helpful with all the questions I had. Jason was very helpful with specific details I was looking for in my vehicle and he exceded my expectation on trucks.
Gary S.
GALT
Business Response
Gary, thank you for your kind review; we are happy to pass along your comments to the team here at Elk Grove Buick GMC! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Your service is top notch! Lex Azpeitia was great. Very professional and also friendly. Any questions I had she had no problem answering them.
Lloyd R.
LODI
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.