Confirmed Service Customer
I brought my 2022 GMC Sierra Denali in to have the batteries check and an oil change. I was told it would take a long time to drain the batteries to check them properly and recharge them. Service was completed in under an hour which I thought was strange, as I was told it would take at least 1.5 hrs just for the batteries. I was told the batteries were both at 80% and they charged them both. I don���t think the batteries were completely drained and was told when I���m on vacation for a week to have some start the truck and let it run for a bit. I don���t feel that a new truck should have to be started during just sitting for a week. I���m not sure the service was completed appropriately.
Melissa B.
GALT,
CA
Business Response
Melissa, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (916) 691-8151 to discuss your concerns, as your satisfaction is of utmost importance to us.
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